That Open Platform — Refund Policy

This Refund Policy forms part of the That Open Platform Terms of Service provided by TOC Systems, SL.

Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes all refunds for Platform purchases.

Refund period

You can request a refund of a Platform credit purchase within 14 days of the purchase date. Refund requests are assessed and issued by Paddle under its Refund Policy, which may approve a full refund, approve a partial refund taking into account the credits already used, or decline the request.

Bonus credits

Bonus credits granted free of charge with a purchase, for example as part of an offer, are cancelled if that purchase is refunded and have no cash value. Refunded credits are removed from your workspace.

How to request a refund

Request a refund through paddle.net or the link in your receipt, using the email address you used at checkout, or contact us at [email protected] and we will pass your request to Paddle. Approved refunds are returned to the original payment method. The time for the money to appear depends on your bank or payment provider.

Closing your account

You can close your account at any time. Credits that remain unused when you close your account are not refunded, except where a refund is approved under this policy.

Your statutory rights

This policy does not limit any right you have under the consumer law of your country of residence, which Paddle administers under its Buyer Terms.

Earlier purchases made through Stripe

The Master BIM Software Developer, Get The Code and the Founding Members programme were sold by That Open Company LLC through Stripe, not through Paddle. Refunds and payments for those purchases are governed by the conditions agreed at the time of purchase. For any question about them, contact [email protected].